Introduction

Auwave Private Limited ("Auwave", "we", "us", or "our"), a company incorporated under the Companies Act, 2013, with CIN U63999KA2025PTC206370, operates software development, IT consulting, and digital services. Our registered office is located at Flat No C-205, Neeraja Sarovar Apartment, Krishnarajapuram, Bangalore North, Bengaluru, Karnataka, India – 560036.

This Privacy Policy describes how we collect, use, store, share, and protect your personal data when you visit our website (auwave.com and associated domains), use our services, or interact with us. This policy complies with the Digital Personal Data Protection Act, 2023 (DPDPA), the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

By accessing our website or using our services, you consent to the collection and use of your information as described in this Privacy Policy.

Information We Collect

Personal Information

We collect the following types of personal information:

• Identity Information: Name, date of birth, gender, government-issued ID details (when required for contracts)
• Contact Information: Email address, phone number, postal address, company name, designation
• Account Information: Username, password, security questions and answers
• Financial Information: Bank account details, payment card information, GST number, PAN number (for business transactions)
• Technical Information: IP address, browser type and version, time zone setting, browser plug-in types, operating system and platform, device information
• Usage Information: Information about how you use our website, products, and services, including page views, session duration, and navigation patterns
• Project Information: Details about your project requirements, business objectives, technical specifications, and documentation you share with us
• Communication Information: Records of correspondence, support tickets, feedback, and survey responses

Sensitive Personal Data

Under applicable Indian law, we may collect sensitive personal data with your explicit consent:

• Financial information (bank account, credit card, debit card, or other payment instrument details)
• Biometric information (if required for secure access to systems)
• Passwords and security credentials

Information Collected Automatically

When you visit our website, we automatically collect:

• Log data (IP address, browser type, pages visited, time spent)
• Cookies and similar tracking technologies
• Device information (hardware model, operating system, unique device identifiers)
• Analytics data through tools like Google Analytics, Mixpanel, or similar services

How We Collect Information

We collect personal data through:

• Direct Interactions: When you fill out forms on our website, request quotes, sign up for newsletters, submit project inquiries, or communicate with us via email, phone, or in person
• Automated Technologies: Through cookies, server logs, and other tracking technologies when you navigate our website
• Third Parties: From business partners, payment processors, analytics providers, and public databases
• Social Media: When you interact with our social media pages or use social login features
• Contract Execution: During the course of providing services, including project management tools, collaboration platforms, and communication channels

Purpose of Data Collection and Use

We collect and process your personal data for the following lawful purposes:

Service Delivery

• To provide software development, IT consulting, web development, and related services
• To manage and execute project contracts and service agreements
• To communicate about project milestones, deliverables, and requirements
• To provide technical support and troubleshooting
• To deploy, maintain, and update software solutions

Business Operations

• To process payments and maintain financial records
• To manage client relationships and account administration
• To respond to inquiries, requests, and customer service needs
• To conduct market research and analyze business trends
• To improve our services, website functionality, and user experience

Legal and Compliance

• To comply with applicable laws, regulations, and legal processes
• To enforce our terms and conditions and protect our legal rights
• To prevent fraud, security breaches, and other illegal activities
• To maintain records required under Indian tax and corporate laws

Marketing and Communication

• To send newsletters, promotional materials, and service updates (with your consent)
• To inform you about new services, features, and offerings
• To conduct surveys and gather feedback
• To personalize your experience on our website

Legal Basis for Processing

We process your personal data based on:

• Consent: You have given explicit consent for specific purposes
• Contract Performance: Processing is necessary to fulfill our contractual obligations
• Legal Obligation: Processing is required to comply with Indian laws and regulations
• Legitimate Interest: Processing serves our legitimate business interests while respecting your privacy rights

Data Sharing and Disclosure

We do not sell your personal data to third parties. We may share your information with:

Service Providers and Business Partners

• Cloud hosting providers (AWS, Google Cloud, Azure)
• Payment processors and financial institutions
• Analytics and marketing service providers
• Project management and collaboration tool providers (Asana, Slack, etc.)
• Communication platforms (email services, telephony providers)

Legal and Regulatory Authorities

We may disclose your data to government authorities, law enforcement agencies, or courts when:

• Required by law or legal process
• Necessary to protect our rights, property, or safety
• Necessary to investigate potential violations of our terms
• Required to prevent fraud or security incidents

Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal data may be transferred to the successor entity, subject to applicable data protection laws.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Active Client Data: Retained for the duration of the business relationship plus 7 years for tax and legal compliance
• Financial Records: Retained for 7 years as required by Indian tax laws
• Marketing Data: Retained until you withdraw consent or request deletion
• Technical Logs: Typically retained for 90-365 days unless required for security investigations
• Project Documentation: Retained for the contract duration plus 3 years for warranty and support purposes

After the retention period expires, we will securely delete or anonymize your personal data.

Data Security

We implement reasonable and appropriate technical and organizational security measures to protect your personal data against unauthorized access, loss, destruction, alteration, or disclosure:

• Encryption of data in transit (TLS/SSL) and at rest
• Access controls and authentication mechanisms (role-based access, multi-factor authentication)
• Regular security audits and vulnerability assessments
• Secure development practices and code reviews
• Employee training on data protection and confidentiality
• Physical security measures at our office premises
• Regular backup and disaster recovery procedures
• Firewall protection and intrusion detection systems

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee absolute security.

Your Rights and Choices

Under the Digital Personal Data Protection Act, 2023, and applicable Indian laws, you have the following rights:

Right to Access

You have the right to request access to the personal data we hold about you and receive information about how we process it.

Right to Correction

You have the right to request correction of inaccurate or incomplete personal data.

Right to Erasure

You have the right to request deletion of your personal data when the data is no longer necessary for the purposes for which it was collected, you withdraw consent and there is no other legal basis for processing, or the data has been processed unlawfully.

Right to Withdraw Consent

You have the right to withdraw your consent at any time for data processing activities based on consent. This will not affect the lawfulness of processing conducted before withdrawal.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and transmit it to another data controller.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website usage.

Types of Cookies We Use

• Essential Cookies: Required for basic website functionality (e.g., session management, security)
• Analytics Cookies: Help us understand how visitors use our website (e.g., Google Analytics)
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Track your browsing activity to deliver relevant advertisements (with your consent)

Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

International Data Transfers

While we primarily operate within India, we may transfer your personal data to service providers located outside India. When we transfer data internationally, we ensure adequate safeguards are in place and comply with DPDPA requirements for cross-border data transfers.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal data from a child, we will take steps to delete it promptly.

Data Breach Notification

In the event of a data breach that poses a significant risk to your rights and freedoms, we will notify the Data Protection Board of India within 72 hours of becoming aware of the breach and notify affected individuals without undue delay.

Grievance Redressal Mechanism

We have appointed a Data Protection Officer (DPO) to oversee our data protection practices and handle privacy-related inquiries and complaints.

Data Protection Officer
Email: dpo@auwave.com
Phone: +91 70621 23799

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will post the updated policy on our website and update the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

Consent

By using our website and services, you acknowledge that you have read, understood, and agree to this Privacy Policy. If you do not agree with this policy, please do not use our services.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Auwave Private Limited
Flat No C-205, Neeraja Sarovar Apartment
Krishnarajapuram, Bangalore North
Bengaluru, Karnataka, India – 560036

Chat with us

The support team is always available 24/7

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Send us an email

Our team will respond promptly to your inquiries

privacy@auwave.com

dpo@auwave.com